Front Office Executive

Job Detail

Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc. Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing. Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards. Ensure hotels loyalty program is promoted at least during check in and guest is implied to join it. Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed. Be fully conversant with hotel fire & life safety/emergency procedures. May be tasked to execute room checks, reservations and public area check etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion. Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel. Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) to improve operational efficiency, reporting, communication or process automation will be an added advantage. Participate in company's sustainability effort for the environment and being an inclusive employer.