Residence Officer

Job Detail

Provide essential customer service support to residents, visitors, and contractors, including maintaining proper records and documentation. Handle and manage residents’ expectations professionally to ensure consistent delivery of excellent service standards. Adhere to established quality assurance procedures, including those related to cleaning, security, repairs and maintenance, fire safety, lift operations, and emergency protocols. Assist the Condo Manager with daily operational duties as required. Conduct scheduled inspections and checks of the estate, and promptly escalate any irregularities, faults, or emergencies to management (when sufficient manpower on duty).