Customer Services Executive (18 months contract - Temp to Perm)

Job Detail

Order management between customer and workshop · Administer customer account, including ERP contract administration. · Understand customer requirements and transform into fulfilment actions · Ensure customer order status, weekly report are accurately generated and maintained · Maintain regular contact with customers assigned, perform weekly, monthly and yearly review. · Develop alternative solutions and make decisions to ensure order delivery to meet customer requirement · Coordinate clarification of technical and commercial queries · Inform relevant customers proactively on order status, especially for delays or critical parts · Consolidate technical quotation, fulfil business quote and send to customer via ERP system. · Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight and recommendations to improve organizations profitability and margin · Any other duties as assigned by Supervisor