| Company Name | Conrad Singapore Orchard |
|---|---|
| Company UEN | 39717900J |
"Role Overview: As a Conrad Service Guest Service Executive, you supervise the service center team, ensure daily tasks are completed, and support the manager when absent. Your main goal is to deliver excellent guest service through all communications. Key Responsibilities: Handle all guest communications (calls, emails, requests, bookings) professionally and courteously. Manage multiple calls and ensure accurate, prompt responses and message handling. Stay knowledgeable about hotel facilities, restaurants, promotions, and guest information. Coordinate with teams and management to resolve guest issues and maintain smooth communication. Maintain and update guest records (e.g., VIPs, preferences, special dates). Ensure high standards in grooming, service quality, and adherence to procedures (including emergencies). Oversee telephone systems, wake-up calls, and communication tools. Keep the team informed about daily events and VIP guests. Promote Hilton Honors and ensure members receive proper recognition and benefits. Maintain security, system readiness, and backup procedures. In short: You act as the central communication hub of the hotel, ensuring smooth operations, excellent guest experiences, and strong coordination across departments."
"Summary: The Conrad Service Guest Service Executive is responsible for managing guest communications efficiently and professionally, acting as the central point of contact for the hotel. Key Requirements: Strong customer service orientation with a commitment to delivering courteous and personalized guest experiences Excellent verbal and written communication skills for handling calls, enquiries, and coordination across departments Professional appearance, positive attitude, and calm demeanor in all situations Ability to multitask, prioritize, and stay organized in a fast-paced environment Strong teamwork skills with the ability to coordinate effectively with different departments Flexible and adaptable in responding to various guest needs and operational demands In short: A communication-focused, service-driven individual who ensures smooth coordination and delivers seamless guest experiences over the phone."
| Job Title | Conrad Service Centre Guest Service Executive - Telephone Operator (CSO) |
|---|---|
| Salary | SGD2,500.00 - 2,700.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |
| Qualification | GCE N Level / Nitec |