Bell Service Agent (CSMB)

Job Detail

As a Bell Service Agent, you will serve on the Guest Services team to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel. A Bellman will complete the following tasks: - Ensure that the main entrance glass door is opened for all guests entering and leaving the main lobby - Welcome Guests on arrival and assist them during their stay - Manage Guest luggage - Deliver luggage to guest room upon arrival and retrieve luggage from guest room upon departure in accordance with Brand standards - Assist with long term storage luggage and update related information accurately - Show guests to their rooms and explain the amenities and emergency procedures - Receive and deliver mail and messages for the hotel and Guests - Prepare the lobby information board on a daily basis - Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity - Provide support to the Concierge as required in cases of emergency - Provide support at the reception area when there is a queue at the Front Desk - Familiarise with procedure of newspaper report and deliver requested newspaper to guestroom in the morning - Complete any other reasonable tasks as directed by the Bell Captain - Project a professional manner with an emphasis on hospitality and Guest service - Any other duties that may be assigned by the Management