Assistant / Sales Manager

Job Detail

Exemplify professionalism through proper grooming, conduct, and effective presentation of hotel product and services Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment Demonstrate proficiency in the sales process, building rapport, asking open questions, following up, managing expectations, addressing conflicts, overcoming objections, closing deals and obtaining post-feedback Identify and pursue new sales leads and prospects to grow account/ client base Nurture and strengthen relationships with existing clients to foster loyalty Promptly handle leads, inquiries and provide suitable solutions to clients Utilize various company systems and sales tools diligently including property management systems, customer relationship management systems, and booker loyalty Collaborate with the Operations team to ensure exceptional guest experiences Collaborate with Revenue Management team to optimize hotel / serviced residence rates Attend client events and provide assistance as needed Ensure timely responses and communication with clients Gather and provide publicly available market information to stay informed Regularly update superiors and the team on activities and market information Achieve monthly sales targets to meet overall cluster budget Promote and enroll clients in the booker loyalty program Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management Adhere to statutory regulations and internal guidelines/ SOPs Follow up with clients whose payments are outstanding and long overdue Participate in ad hoc or promotional client and hotel/ serviced residence activities Assume any other assigned duties by superiors diligently and professionally