Captain (Western, Japanese, Chinese, Café) - [Commonwealth Concepts]

Job Detail

- Take reservations and enquire purpose of visit - Greet each guest promptly and courteously with good smile and body language - Present menu and share promotions, specials and items to customers - Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve - Oversee a team of servers who are assigned to his/her shift - Key orders in the Point-of-Sale system efficiently - Process payment and check bills promptly - Maintain cleanliness of the outlet - Assist manager by getting involved in planning and organizing of special events - Check food and beverage inventories and stocks in a consistent and accurate manner - Follow Food & Beverage Safety and Hygiene policies and procedures - Complete opening, operating, and closing procedures - Handle problems with cashier payments - Escalate guests complain to duty manager if unable to conduct service recovery - Implement plans to deliver excellent service for outlet