| Company Name | EM Services Pte Ltd |
|---|---|
| Company UEN | 198803538N |
Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects
Minimally Diploma graduate or equivalent or Experince work under Call agents Able to communicate fluently in English and at least one other language to attend to non-English speaking customers Prior experience in a call centre environment is preferred Candidates with prior customer service experience in other businesses and operations may be considered as well Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they’re facing Curious and excited by the challenge of solving both simple and difficult problems for customers *Candidates who are open to perform rotating shift work is preferred (Daily shift Allowance is payable)
| Job Title | Customer Service Officer |
|---|---|
| Salary | SGD2,390.00 - 2,600.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |
| Qualification | Post Graduate Diploma / Certificate |