Operations Associate - JRL

Job Detail

The role supports safe, efficient station and train operations by assisting the Operations Specialist in daily operational control, incident handling, and the delivery of quality customer service. Responsibilities include managing passenger flow and crowd control, enforcing RTS regulations, protecting revenue, resolving ticketing issues, and manning the Passenger Service Centre. The position involves conducting security patrols, coordinating with Transit Guards, setting routes manually when required, and supporting training for trainees. On board trains, duties include providing passenger assistance and travel information, assisting passengers with special needs, monitoring train performance, responding to equipment failures and incidents, communicating with the OCC, and managing train defects and emergencies in accordance with established procedures. The role also requires operating passenger trains and performing Emergency Train Operator duties, while maintaining required certifications and carrying out other tasks as directed.