Assistant Front Office Manager

Job Detail

Assist the Front Office Manager in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests. Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction. Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement. Monitor room inventory to maximize room utilization and revenue generation, including managing group allotments to optimize occupancy. Partner with the Service Quality champion to uphold LQA standards and coordinate regular staff training programs. Work closely with the Front Office Manager to meet or exceed monthly targets set by senior management. Maintain cash float amounts aligned with expected occupancy levels. Conduct monthly section meetings with section leaders to evaluate performance and recommend improvement strategies. Manage front office operations during the Front Office Manager’s absence, ensuring continuity and operational excellence. Execute additional tasks or assignments as directed by the Front Office Manager and/or Director of Operations.