Senior Executive/Assistant Manager, Systems

Job Detail

You will co-lead a Systems Engineering team and collaborate closely with internal and external stakeholders to manage and operate end-to-end Operational Technology (OT) systems supporting 24/7 SATS In-flight Catering operations. The role covers Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Automated Storage and Retrieval Systems (ASRS), Material Handling Systems (MHS), PLC-based control systems, conveyors, and lifters, with integration into SAP enterprise systems. You are responsible for OT project delivery, maintenance execution, system reliability, cost management, safety, documentation, and cybersecurity compliance in industrial operating environments. OT Systems, Operations & Maintenance Lead, manage, and execute Operational Technology (OT) maintenance activities, ensuring safe, reliable, and efficient operation of mission-critical systems. Monitor, analyse, and improve OT system performance using reliability and effectiveness metrics, including MTTR, MTBF, and OEE. Apply a data-driven approach to maintenance and operations, identifying trends, recurring issues, and improvement opportunities. Generate reliability and performance reports for management review, including downtime analysis, failure trends, and corrective actions. Manage the lifecycle and operation of WMS, WCS, ASRS, MHS, PLC-based control systems, conveyors, and lifters. Support and provide technical coverage for refrigeration systems, kitchen equipment, ware washing machines, vacuum waste disposal systems, motorized equipment, and non-motorized equipment. Leadership & 24/7 Engineering Support Co-lead 24/7 engineering duty teams, ensuring effective technical coverage and escalation management. Lead recovery efforts during system disruptions to minimize downtime. Act as a team player, fostering collaboration and knowledge sharing. Provide technical mentorship to engineers. Project Delivery, Reliability & Continuous Improvement Deliver OT projects within approved scope, schedule, and budget. Embed reliability, maintainability, and operability considerations into designs and upgrades. Use operational and reliability data to support evidence-based improvement decisions. Cost Management Manage OT maintenance and project costs including spares and vendor services. •rack costs using SAP to support budgeting and optimization. Systems Integration, SAP & Cybersecurity Manage interfaces between OT systems, WMS/WCS, and SAP for data integrity. Use SAP PM, SAP MM, and SAP MM-IM to support maintenance, procurement, and inventory control. Ensure compliance with OT and IT cybersecurity policies. Documentation, Safety & Compliance Develop and maintain documentation covering safety procedures, operations, and maintenance. Ensure documentation meets audit and safety requirements. Procurement & Vendor Management Support technical procurement, tender evaluations, and vendor performance management. Working Environment & Safety Perform on-site engineering duties in industrial operating environments with varying temperature conditions and industrial cleanliness levels. Undertake duties that may require working at heights in compliance with safety requirements.