Executive/Senior Executive, AIC Operations (Singapore Hub)

Job Detail

Responsible for SIA/Scoot Aircraft Interior Cleaning (AIC) operations Monitor and meeting airlines’ Service Level Agreement (SLAs) Achieve on-time departure of flights by monitoring and ensuring compliance with airline requirement in precision timing Be familiar with various airlines’ requirements, especially on the hygiene and cleanliness standards, and dressing requirements Track and monitor correct adherence to SOP on safety cards Ensure prompt response to airline queries and requests Represent the department at customer meetings Monitor and review the manpower requirement based on seasonal and / or ad-hoc flight changes Work with Duty Manager(s) to ensure adequate and optimal manning level to handle flights activities efficiently Oversee all staff matters at operation level, such as MCs, last minute leave, OT recalls etc Oversee staff disciplinary matters Manage service crew performance Monthly meeting with service crew to review service level performance Monitor and review the contractor manning based on seasonal and / or ad-hoc flight changes Work with intradepartmental and interdepartmental key appointment holders to manage workflow to meet operational needs Engage in regular meetings, briefings, dialogue sessions and feedback sessions etc. with staff so as to ensure business processes established are in line with both staff’s acceptance and company/department’s policies Conduct regular safety and quality audits Oversee and ensure staff adherence to safety rules & regulations, including PPE, and safe work practices Conduct investigations for complaints and incidents, and provide reports Support the overall monitoring of AIC business processes, particularly in terms of the Department’s Key Performance Indicators (KPIs) Assist in identifying areas for improvement or deficiency, especially on cost reduction and productivity gains Implement and manage systems and technology related projects, including working with technology team and consultants Manage projects assigned to ensure implementation at AIC’s operations within timeline set Work with training to develop training materials critical to operations Facilitate relevant training tailored for all grades of staff Undertake any other duties assigned by reporting officer