Assistant Restaurant Manager

Job Detail

Job Title: Assistant Restaurant Manager Job Description: Expanding Chinese restaurant chain is looking for a dynamic and experienced Assistant Restaurant Manager to lead the day-to-day operations of one of our restaurants. The Assistant Restaurant Manager will be responsible for ensuring an exceptional guest experience, maintaining operational efficiency, and leading a motivated team. This role will work closely with the Restaurant Manager to achieve financial and operational targets, while upholding the company's standards for customer service and hospitality. Key Responsibilities: 1. Day-to-Day Operations: - Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs. - Supervise and support staff to provide excellent customer service. - Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours. - Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnover. - Manage inventory, ordering, and waste to optimize resource use and cost control. 2. Staff Management & Development: - Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations. - Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets. - Manage staff scheduling to ensure optimal coverage during peak hours. 3. Customer Service & Satisfaction: - Monitor customer feedback and ensure that customer service meets or exceeds company standards. - Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction. 4. Sales & Profitability: - Collaborate with the Restaurant Manager & Operations Manager to implement strategies for achieving sales and profitability targets. - Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability. - Report on restaurant performance to the Restaurant Manager & Operations Manager, providing insights on staff, operations, and customer satisfaction. 5. Health & Safety Compliance: - Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety. - Conduct regular safety checks and audits to identify and resolve any potential hazards. 6. Labour Cost Management - Ensure that labour expenses are align with budgetary goals. - Implement strategies to maximize productivity. 7. Administrative Tasks: • Fulfil and adhere to all required administrative work as per the directives from all the supporting departments. • Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g., expense reports, inventory costs). • Coordinate training schedules for staff and ensure compliance with internal training programs. • Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.