Assistant Service Manager

Job Detail

Ensure the overall cleanliness, appearance, and readiness of the restaurant before, during, and after operations, including coordination of day and night cleaning activities. Monitor and ensure proper table setup, table clearing, crockery, glassware, and service equipment standards are maintained at all times. Conduct pre-opening checks to ensure the restaurant, dining area, and service stations are fully prepared for operations. Welcome and greet guests professionally upon arrival, ensuring excellent first impressions and attentive customer service. Take customer orders accurately and ensure all food and beverage items are served according to service standards. Monitor food preparation and serving timing, ensuring prompt delivery and accuracy of orders. Inspect food quality, presentation, and completeness before serving to guests. Supervise and guide service staff during operations to ensure smooth workflow and high service standards. Gather guest feedback on food quality, service experience, and overall satisfaction; escalate feedback and concerns to management. Handle guest complaints professionally by listening attentively, maintaining composure, and referring issues to the appropriate superior when required. Assign and delegate tasks to service staff during non-peak periods to maximize productivity and operational efficiency. Work closely with the Restaurant Manager to provide insights on customer feedback, service improvements, and operational enhancements. Ensure damaged or unsuitable utensils, crockery, and equipment are removed from use and report maintenance issues promptly. Safeguard company assets by preventing unnecessary wastage, loss, or damage of restaurant property. Monitor menu performance and provide feedback on popular items, guest preferences, and areas for improvement relating to food quality, temperature, and presentation. Identify opportunities to enhance service standards, improve operational efficiency, and contribute towards increased profitability. Ensure adequate manpower coverage at the restaurant entrance and that all team members are briefed on proper guest greeting procedures. Ensure food and beverage service is carried out according to established service procedures and company standards. Maintain professional grooming standards, including proper uniform presentation and punctual attendance. Strictly adhere to company policies, including the prohibition of alcohol consumption during working hours. Ensure condiments, sauces, hot water, and service stations are fully replenished for smooth operations and the next shift. Verify table order chits and ensure all ordered items are served accurately and completely. Safeguard and properly handle guests’ lost belongings by handing them over to the superior for necessary follow-up. Maintain a positive and professional attitude; avoid arguments or inappropriate remarks when communicating with guests. Perform any other duties and responsibilities assigned by the management. In the absence of the Assistant Restaurant Manager, assume delegated responsibilities to ensure continuity of restaurant operations.