Program Manager

Job Detail

Key Responsibilities 1. Program & Project Management • Own and manage multiple customer programs concurrently from project award through mass production • Define project scope, objectives, timelines, deliverables, and success criteria • Develop and maintain detailed project plans, schedules, and milestones • Monitor program progress and proactively identify risks, issues, and dependencies • Drive timely resolution of program issues related to cost, quality, delivery, and scope • Ensure projects are executed in accordance with Fu Yu’s internal processes and customer requirements • Lead regular project reviews and status meetings with internal teams and customers 2. Leadership & People Management • Lead, manage, and develop a team of Program Engineers / Project Engineers • Assign programs and workloads based on capability, complexity, and priorities • Provide coaching, guidance, and technical direction to ensure consistent program execution • Set clear objectives and performance expectations for team members • Conduct regular performance reviews, feedback sessions, and capability development discussions • Foster a culture of accountability, collaboration, and continuous improvement 3. Customer & Stakeholder Management • Act as the primary program interface for assigned customers globally • Build strong working relationships with customer project, engineering, quality, and supply chain teams • Lead customer meetings, program reviews, and milestone discussions • Manage customer expectations related to scope, timelines, and deliverables • Support customer audits, program escalations, and executive-level communications as required 4. Cross-Functional Coordination • Work closely with internal Engineering, Design, Tooling, Quality, Operations, and Supply Chain teams • Facilitate alignment between customer requirements and internal technical and manufacturing capabilities • Ensure timely engineering inputs, DFM reviews, design changes, and validation activities • Coordinate tooling development, sample builds, and qualification activities • Drive cross-functional problem-solving for technical or execution challenges 5. Liaison with Engineering & Design Teams • Serve as the bridge between customer requirements and Fu Yu’s Engineering and Design teams • Lead discussions on product design, manufacturability, and process feasibility • Coordinate engineering change requests (ECRs) and engineering change orders (ECOs) • Ensure design intent, specifications, and changes are clearly communicated and documented • Align engineering deliverables with program timelines and customer expectations 6. Regional Site & Project Coordination • Coordinate program execution across Fu Yu’s regional manufacturing sites in Singapore, Malaysia, and China • Support site selection discussions based on capability, capacity, cost, and risk considerations • Align regional teams on project timelines, responsibilities, and deliverables • Facilitate cross-site communication to ensure smooth NPI transfer and ramp-up • Support regional project reviews, escalation management, and issue resolution 7. Commercial & Operational Oversight • Monitor program financials including tooling costs, project budgets, and change management • Support quotation reviews and commercial discussions in collaboration with Sales and BD teams • Ensure scope changes are documented, approved, and commercially aligned • Track program KPIs including schedule adherence, quality performance, and cost targets • Provide regular program status reports to management 8. Risk Management & Continuous Improvement • Identify program risks early and develop mitigation and contingency plans • Drive root cause analysis and corrective actions for program issues • Capture lessons learned and best practices for future programs • Support process improvement initiatives within Program Management and Operations Key Performance Indicators (KPIs) • On-time, on-quality, on-cost delivery of customer programs • Customer satisfaction and program execution performance • Effectiveness of team leadership and program engineer development • Program risk management and issue resolution effectiveness • Cross-functional and cross-site coordination effectiveness