Key Account Specialist

Job Detail

Key Responsibilities - Assigned Account Management & Growth: Manage a portfolio of assigned customer accounts Serve as the primary commercial contact for assigned customers Maintain strong working relationships with customer stakeholders Understand customers’ products and business needs Identify new business opportunities within assigned accounts Drive growth through new programs and product expansions Follow up on new opportunities and RFQs Support customer sourcing activities Maintain high levels of customer satisfaction Support continuation and expansion of existing programs Identify risks and opportunities within assigned accounts Account Development & Business Growth: Proactively identify growth opportunities within assigned accounts Support introduction of new manufacturing capabilities to customers Identify opportunities for additional parts or assemblies Engage customers on upcoming programs Track and develop sales opportunities Support preparation of business proposals Work with engineering teams on feasibility discussions Follow up on opportunity status Maintain opportunity pipeline for assigned accounts Support conversion of opportunities into production programs Strategic Account Support: Support Key Account Managers in managing strategic accounts Assist in coordinating customer requirements Support preparation for customer meetings and reviews Assist in tracking account performance Support customer requests and action items Assist in opportunity tracking Support commercial activities Assist in customer communications when required Support strategic account initiatives Quotation & Commercial Activities: Coordinate RFQs for assigned and supported accounts Ensure RFQ information is complete Work with engineering teams on feasibility discussions Coordinate costing inputs Prepare quotations and commercial submissions Track quotation timelines Follow up with customers on quotations Support price revisions where required Maintain quotation records Support tooling quotation coordination Project & Program Coordination: Support transition from quotation to NPI Track project timelines and milestones Follow up on engineering deliverables Support sample build coordination Assist in design review coordination Track project milestones Support project handovers to operations Coordinate project updates to customers Track open project issues Support documentation preparation Cross-Site Coordination: Coordinate activities across Fu Yu sites in Singapore, Malaysia, and China Align customer requirements with site capabilities Support communication between sites Track site deliverables Support production transfers where required Support tooling movements Assist in coordinating multi-site programs Track cross-site action items 7. Customer Issue Coordination: Track customer issues and complaints Coordinate with quality and operations teams Follow up on corrective actions Support customer updates Maintain issue tracking logs Support preparation of customer responses Assist in root cause follow-ups Reporting & Documentation: Maintain customer account records Track opportunity pipeline Maintain quotation records Support sales forecasts Prepare account reports Support account reviews Maintain project documentation Update internal systems Support preparation of presentations Key Performance Indicators (KPIs) and Account Growth Revenue growth of assigned accounts New business wins - Opportunity pipeline value Quotation conversion rate Number of RFQs generated Account Management Customer satisfaction & retention Responsiveness to customers Relationship development Execution RFQ turnaround time Project coordination effectiveness Documentation accuracy On-time task completion Support Support effectiveness to Key Account Managers Cross-site coordination effectiveness Issue follow-up timeliness