Duty Manager, Permanent Night Shift

Job Detail

As a Duty Manager (Night), you’ll deliver a memorable service to guests by assisting and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You will be the person to manage the hotel's night operations. This role will require you to work permanent night shift. A little taste of your day-to-day Every day is different, but you’ll mostly be: - React and respond to guests to resolve their problems and also provide them with personal recognition - Ensure VIPs and priority club guests receive special attention - Ensures front line team members comply with FIT Marketing techniques, maximize sales and upsell while promoting inter-hotel sales and in-house facilities - Check billing instructions and monitor guest credit - Analyzes and approves discounts and rebates - Analyze the rate variance report to ensure rooms revenue control - Support and assist Front Office team and all departments during peak hours (greeting, rooming and sending off VIP guests) - Supervises and directs Reception and Reservations personnel in terms of standards of conduct, uniform, hygiene and appearance - Assist superior in all team member related matters (staffing, recruiting, training, discipline, communication) - Ensure your team are properly trained according to hotel’s guidelines and quality standards - Ensure all procedures are conducted safely and according to policies, procedures and guidelines - Be aware of duty of care, adhere to occupational, health and safety legislation, policies and procedures - Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly - Log security incidents and accidents in accordance with hotel requirements - Takes action with the Property Management Systems (PMS) in emergency situation