Supervisor

Job Detail

1. Shift & Floor Supervision • Oversee daily front-of-house operations during assigned shifts. • Ensure smooth table turnover, timely service, and coordination between service and kitchen teams. • Follow and enforce opening and closing procedures. 2. Team Support & Leadership • Supervise and guide service team. • Provide hands-on support during busy service periods. • Assist with on-the-job training of new team members. • Ensure team members follow service standards and appearance guidelines. 3. Guest Service • Ensure all guests receive attentive, professional, and courteous service. • Handle guest inquiries, requests, or complaints promptly and effectively. • Maintain a visible presence on the floor to monitor guest satisfaction. 4. Operational Support • Assist with cash handling, billing, and POS operations. • Help manage inventory levels and inform management of low stock or issues. • Maintain cleanliness, safety, and hygiene standards on the floor. 5. Reporting & Communication • Provide shift handover updates to senior management. • Report any incidents, equipment issues, or guest feedback.