F&B Guest Services Officer

Job Detail

HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: • Check the table setting, cleanliness and side station preparation as per workstation assigned prior to start of operation hour on each meal period • Greet and farewell guests in a friendly, courteous manner • Offer menu options, offer menu advice and take orders • Serve food in efficient manner • Operate and use POS • Look for ways to upsell and add value • Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters • Accuracy in order taking, timeliness in pickup and delivery of menu items • Cleanliness and work safety in food preparation and service areas • Perform or assist in the Hosting and Bartender duties whenever is required • Perform opening shift and closing shift duties as assigned