Executive, Learning, People Experience & Service Quality

Job Detail

Coordinate learning and development programmes, including training schedules, registrations, attendance, records and feedback. Conduct new hire orientation and service-related training sessions. Support leadership development and capability-building initiatives. Assist in planning and executing employee engagement, wellness, recognition and culture-building activities. Support employee surveys, focus groups and follow-up action tracking. Coordinate service quality initiatives, internal audits, feedback tracking and improvement actions. Prepare communications, reports, dashboards and presentation materials. Liaise with internal stakeholders, trainers, vendors and service partners. Support event logistics, procurement, documentation and programme administration. Maintain accurate records and ensure timely follow-through on programme deliverables.