| Company Name | Rolls-Royce Solutions Asia Pte Ltd |
|---|---|
| Company UEN | 197400771H |
Provide 2nd level technical support and regional service leadership for mtu power generation systems across APAC. Act as escalation point between distributors, global engineering teams, and factory for complex technical issues. Lead advanced troubleshooting across mechanical, electrical, automation, and software systems. Support commissioning activities, including engineering reviews, validation, and execution for mission-critical projects. Ensure commissioning excellence and compliance with data centre uptime and reliability requirements. Drive service quality improvements, root cause analysis, and corrective action initiatives across the region. Standardize service processes and enhance technical capabilities of distributors and service partners. Collaborate with service sales to support lifecycle solutions, repair strategies, and technical proposals. Manage key customer and hyperscale data centre accounts, providing technical advisory and issue resolution. Coordinate cross-functional teams (projects, engineering, sales, parts) to ensure seamless service delivery and operational excellence.
Degree in Electrical, Mechanical, Mechatronics, or related engineering discipline. 8–12 years of experience in service operations, technical support, or commissioning within power generation or critical infrastructure. Mandatory experience in data centres, mission-critical, or hyperscale environments. Strong technical expertise in diesel and gas generator systems (mtu platforms preferred, Series 4000/2000/1600). Proficiency in control systems, automation, and software platforms (e.g., FOXBAT, EnergetIQ). Proven ability to troubleshoot across mechanical, electrical, and software systems with strong root cause analysis skills. Experience managing or supporting APAC regional service operations and working with distributors. Strong decision-making capability in high-pressure, uptime-critical environments. Commercial awareness including warranty management, service cost structures, and claims handling. Excellent stakeholder management, communication skills, and willingness to travel across APAC for project and operational support.
| Job Title | Customer Support Manager, Project System Business (Data Centre), APAC |
|---|---|
| Salary | SGD8,000.00 - 10,000.00 |
| Employment Type | Full Time |
| Working Experience | 8 Years |
| Qualification | Degree |