| Company Name | SUCCESS HUMAN RESOURCE CENTRE PTE LTD |
|---|---|
| Company UEN | 200516727R |
Responsibilities: - Service Coordination & Customer Support Handle daily incoming calls and emails from customers, contractors, and internal stakeholders. Log and delegate service calls to the appropriate technicians through the CRM system. Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner. - Operations Administration Administer and maintain service operations, including but not limited to updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system. Support service contract administration, including but not limited to coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records. Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored. Preparation of various reports for Management. -Others Any other adhoc duties that may be assigned by the Senior Service Manager. Period: Permanent Location: Alexandra Rd Working Hours: Mon to Fri, 8.45am – 5.30pm Salary: $2,800 – $3,300
Requirements: Candidate should possess minimum GCE ‘O’ Level and above. Prior experience in service coordination, customer service, or sales administration is preferred. Knowledge with SAP system is an added advantage. Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc. Strong organizational and multitasking skills. Good communication and interpersonal skills. Interested applicants, kindly email your detailed resume (MS Word format is preferred): wanyi@successhrc.com.sg (Reg No: R25128591) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Resource Centre Pte Ltd (EA License Number: 04C3201) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | W: www.successhrc.com.sg By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by SHRC and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [https://successhrc.com.sg/data-protection-notice/] and [https://www.e2i.com.sg/pdpa/].
| Job Title | Service Coordinator |
|---|---|
| Salary | SGD2,800.00 - 3,300.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |
| Qualification | Secondary |