Customer Program Specialist

Job Detail

- Administrative General: Reviews and analyzes processes/programs for opportunities to improve effectiveness and/or efficiencies (a bias will exist to automate everything Account Operations) - Communications: Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives - Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins…..) - Order Management: Receive, review and monitor status of customer orders. - Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s). - Resolve production scheduling & shipping blocks in the ERP or escalations - Escalate material/capacity planning information internally to align site commit to Customer need dates - Ensures sales order - Customer need date changes are managed to protect within the “frozen window” - Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule - Manage & publish a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2 - Owns all order management deliverables to meet OTD to commit & need by date goals - Commercial: Own all effective communications and closures to the commercial responsibilities listed on CPM - Prepare quotes for review and approval and submits to customers - Resolve invoicing problems with the Customer & UCT Finance - Negotiate pricing changes as required by business process - Escalate to Supervisor any Customer blocks to accepting pricing change - May be asked to produce revenue forecast for a product line and/or site - Inventory Management - Manage and report consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly Manages and reports - Customer owned inventory usage quarterly and actual inventory parts and quantities