Customer Program Specialist

Job Detail

Administrative General: Reviews and analyzes processes/programs for opportunities to improve effectiveness and/or efficiencies (a bias will exist to automate everything Account Operations) Communications: Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins…..) Order Management: Receives, reviews and monitors status of customer orders.Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s). Resolves production scheduling & shipping blocks in the ERP or escalations Escalate material/capacity planning information internally to align site commit to Customer need dates Ensures sales order Customer need date changes are managed to protect within the “frozen window” Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2 Owns all order management deliverables to meet OTD to commit & need by date goals Commercial: Owns all effective communications and closures to the commercial responsibilities listed on CPM Prepares quotes for review and approval and submits to customers Resolves invoicing problems with the Customer & UCT Finance Negotiate pricing changes as required by business process Escalate to Supervisor any Customer blocks to accepting pricing change May be asked to produce revenue forecast for a product line and/or site Inventory Management Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities