Manager, Applications

Job Detail

We are seeking a highly experienced and self-directed Applications Manager to act as a Project Manager for Claims system implementation and AI transformation initiatives as well as provide level 2 support for existing applications. You will act as the key translator between non-technical business stakeholders, domain experts, and vendors. This role requires a blend of deep technical understanding of claims systems, strong project management acumen, and a comprehensive grasp of financial processes. The successful candidate will independently drive project success from initiation to closure, ensuring on-time, on-budget, and high-quality delivery of complex ERP solutions that align with business objectives. Responsibilities: Project Leadership & Management: Independently plan, execute, and finalise business claims projects according to strict deadlines and within budget. Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Develop full-scale project plans, including detailed tasks, resource allocation, and timelines. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Identify and manage project dependencies and critical path items. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. Conduct project post-mortems and create a recommendations report in order to identify successful and unsuccessful project elements. Oversee and manage project budgets, ensuring financial adherence and reporting. Domain Expertise: Possess experience in Claims and/or Expense Management system. Translate complex business requirements into technical specifications and solution designs. Guide the configuration, customization, testing, and deployment of Claims and Expense Management system. Understand integration points between Business Claims and other enterprise systems. A foundational understanding of AI/ML concepts, generative AI, and the AI/data lifecycle. Coding is not required but applicants should have expertise on AI solutioning for business problems. Stakeholder Management & Communication: Exceptional communication skills are a must. Proven ability to translate complex AI technical topics into accessible, strategic language for management and non-technical staff. Serve as the primary IT liaison between business finance teams, external vendors, and internal technical teams. Build and maintain strong relationships with key stakeholders across finance, operations, and IT. Communicate project status, risks, and issues clearly and concisely to all levels of the organization, including executive leadership. Facilitate workshops and meetings to gather requirements, validate designs, and drive consensus. Risk Management & Quality Assurance: Identify and mitigate project risks and issues proactively. Identify and mitigate technical, operational, and ethical risks inherent to AI projects. Ensure adherence to internal IT standards, best practices, and regulatory compliance. Oversee comprehensive testing strategies (unit, integration, user acceptance) to ensure solution quality and data integrity. Develop and implement change management strategies to ensure successful adoption of new systems and processes. Documentation & Knowledge Transfer: Guide business units through the cultural shift of adopting AI-powered tools. Ensure all project documentation is complete, accurate, and up-to-date (e.g., project plans, scope documents, design specifications, test plans, training materials). Facilitate knowledge transfer to support teams and end-users post-implementation.