Assistant Manager, Care Integration

Job Detail

The Assistant Manager, Care Integration, enables a unified, client-centric journey across our primary care, transitional care, preventive care and community-based care services. Your goal is to collaborate closely with all of NTUC Health’s divisions to design, execute and continuously refine a seamless experience to clients and caregivers by eliminating care fragmentation and ensuring smooth transitions between care settings. Key Responsibilities: Service Integration: Conduct user focus groups, interviews and observations to understand the needs of clients and families. Design, pilot and refine end-to-end workflows to eliminate fragmented and duplicative processes. Identify internal and external operational bottlenecks, and recommend and implement solutions to mitigate them. Collaborate closely with internal clinical and operational divisions and partner the Regional Health Systems and community care providers to deliver the designed workflows. Work with IT to enable automated, predictive capabilities. Support data collection and analytics. Referral management: Work with all stakeholders to ensure that referrals and transitions from initial inquiry to service enrolment are managed smoothly and without delays. Monitor key operational metrics. Work with AIC and other referral sources to identify emerging needs and collaborate on new operational models to address these needs.