Client Relationship Manager

Job Detail

The Client Relationship Manager serves as the single, trusted point of contact for clients and their families navigating senior care services. You will enable a unified, client-centric journey across our primary care, transitional care, preventive care and community-based care services. Your goal is to deliver a warm, seamless experience to clients and caregivers by eliminating care fragmentation and ensuring smooth transitions between care settings. Key Responsibilities: Client Engagement & Support: Dedicated account manager for clients and families from initial inquiry through long-term care progression. Advise families through care planning, care options and service enrolment. Coordinate transitions between services as clients’ needs change. Maintain regular rapport with clients and families to evaluate satisfaction, comfort, and changing life goals. Deliver a warm and sincere customer experience to clients and families. Proactive Care Recommendation: Analyze clients’ assessment score results and trends to identify declining function, changing cognitive states, or emerging health risks early. Consult with clinical and operational teams to proactively recommend relevant services, adjustments, or specialized programmes. Help families to understand why specific service escalations or interventions are recommended. Service Integration: Collaborate closely with internal clinical and operational divisions to co-design and execute an integrated workflow. Partner the Regional Health Systems and community care providers to develop care referrals and transition workflows in support of clients’ holistic needs. Continuously streamline and improve onboarding, service delivery and transition workflows across all touchpoints. Support data collection and analytics.