| Company Name | Educare Human Capital Pte Ltd |
|---|---|
| Company UEN | 200414713D |
This role is responsible for providing customer service and operational support within a logistics environment. Key duties include handling customer enquiries, providing shipment and delivery updates, resolving service issues, and processing customer orders. The position coordinates closely with warehouse, transport, and operations teams to ensure timely and accurate deliveries while maintaining proper documentation, invoices, and shipping records. The role also involves using SAP or WMS systems for order tracking, preparing reports, monitoring shipment statuses, and following up on operational issues. Additionally, the incumbent ensures compliance with service level agreements (SLAs), company SOPs, and logistics procedures while maintaining a high standard of customer service and professionalism.
The ideal candidate should be proficient in Microsoft Office applications and possess strong customer service, communication, and interpersonal skills. Candidates with 1 to 2 years of experience in the logistics industry or a relevant educational background will have an added advantage. The role requires flexibility to work overtime when needed and a willingness to work 12-hour shifts, including both day and night shifts. A positive attitude, adaptability, and the ability to work effectively in a fast-paced environment are essential.
| Job Title | Customer Service Officer (Logistics Industry) |
|---|---|
| Salary | SGD2,000.00 - 2,200.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |
| Qualification | GCE O Level / Higher Nitec |