Team Leader (Service)

Job Detail

Support onboarding and offboarding process and HR/payroll issues for team members Assist in preparing and submitting reports and documents approved by Store Manager Maintain organized and updated personnel records and documents Ensure timely and accurate attendance-related reports are submitted Provide prompt and accurate assistance to team members with their queries Process and distribute information and documents to team members Manage stationery orders and office equipment upkeep Manage cash balances in the safe for cash floats and change-making purposes Daily bank-in of cash, coins, cheques, and foreign currencies collected from store sales and payments Verify cash pick-up amounts and reconcile cash register takings with Daily Cash Till Summary Handle, record, and report cash float and collections accurately for banking and Accounts Department Disburse petty cash payments based on approved requisitions from the Store Manager Handle customer inquiries, feedback, complaints, exchanges, and refunds Plan weekly roster and staffing based on guidelines, promotional/seasonal calendar to optimize team deployment and control costs Efficiently operate Checkout and Self-Checkout counters Maintain cleanliness and hygiene standards on the shop floor, administration office, and staff room Assist the Store Manager in implementing new company strategies, policies, and procedures in the administrative aspect Ensure strict adherence to the company's policies and Store Cash Policies and Procedures Manual Support stock replenishment, expiry and quality checks, stocktaking, and online order picking when needed Perform receiving and purchase order counts, as required Provide store supervisory support, including store opening & closing, ordering, promotion setup, temperature checks, reporting, and document signing, if necessary Any other adhoc duties as per assigned