Community Care Manager

Job Detail

You will be responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre. Duties include staff management, Client’s enquiries, feedbacks and complaints and client’s behavior management. You will need to: - Manage daily centre operations - Ensure the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety - Ensure that enrolment targets are met through partnerships and marketing - Lead and supervise care team to deliver care duties - Meet guests and visitors in a friendly and welcoming manner and manage timely follow-up to their queries - Increase productivity through the continual streamlining of processes and workflows - Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits - Lead the team to build up a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders - Ensure that the team attends continuous internal and external training to upskill their knowledge and skills. - Oversee the centre programme for our seniors - Organise and execute activities that cater to needs and interests of seniors - Train and guide care staff to lead and facilitate small group activities - Promote active engagement and tailor participation of activities to seniors’ choices and abilities -Track clients’ outcomes and satisfaction - Proactively engage the caregivers of our seniors - Provide regular updates of seniors’ medical and health conditions - Communicate the beneficial outcomes of the centre activities and events - Manage feedback and complaints from caregiver - Be responsible for incident management including reporting, timely escalation and timely resolution where possible