Assistant Station Manager (BPLRT)

Job Detail

Able to work in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition Able to multi-task effectively when responding to train, station and wayside operation requirements Ensure a safe and secure travel experience for our commuters Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort Ensure delays and incidents are responded promptly and handled appropriately Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith Support station operations and requirements Provide excellent commuter-centric customer service at station Conduct security patrol within station premises Conduct checks to ensure station equipment are in good working condition Respond to alarm status promptly e.g. fire alarm, ESP, etc. Perform crowd control to facilitate the movement of commuters at station concourse and platforms Carry out first-line recovery of trains, station and trackside equipment Perform administrative duties Provide excellent commuter-centric customer service in train Man revenue service train, handle train defects and operate train when required Perform sweep train operation to ensure system is safe before revenue service Conduct security sweep on board trains Comply with Rules, Regulations and Procedures Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents Assist in the investigation of rail incidents and/or accidents Operate trains as instructed by Operations Control Centre Support continuous improvement activities to enhance service reliability Propose workflow improvements to enhance operational efficiency of station and trains operations