IT Business Process & Digital Transformation Analyst

Job Detail

Department: Battery SCM System Report to: Manager Functional Relationships with: Business Engineer, Sales & Marketing and external partners Position Profile: supports Business Process Re-engineering (BPR) and Digital Transformation (DX) initiatives across the organization. This role partners closely with business stakeholders to analyse, redesign, and digitise business processes, ensuring technology solutions are aligned with business value, efficiency, and scalability. The role focuses on process-first transformation, leveraging digital technologies such as automation, data, and AI only after processes are simplified and standardised. This role acts as a bridge between business users and IT, requiring a strong consulting mindset, structured problem-solving skills, and the ability to translate business needs into practical digital solutions. Prior application development or technical exposure is beneficial to assess feasibility and support effective solution design. Key Duties & Responsibilities: • Analyze current (“As-Is”) business processes to identify inefficiencies, risks, and opportunities for improvement. • Facilitate workshops and interviews with business users to understand pain points and gather requirements. • Design future-state (“To-Be”) processes that are simplified, standardized, and ready for automation. • Document process flows, business rules, functional requirements, and impact assessments. • Translate business requirements into clear IT and system requirements. • Support the design, development, testing, and deployment of digital solutions such as workflow automation, dashboards, and system enhancements. • Collaborate with internal IT teams and external vendors to deliver DX solutions on time and within scope. • Ensure solutions align with enterprise architecture, security, and governance standards. • Identify opportunities to apply automation, data analytics, or AI to redesigned processes. • Support proof-of-concepts (POCs) and pilot initiatives for digital solutions, and evaluate their business impact. • Serve as a key liaison between business users, internal IT departments, and offshore development teams. • Facilitate workshops, requirement clarification sessions, and solution walkthroughs. • Present prototypes, data insights, and project updates to stakeholders. • Provide user training, change management support, and adoption guidance. • Prepare functional documentation, process flows, and user guides. • Ensure compliance with IT governance, security, and data standards. • Monitor solution performance and drive continuous improvement initiatives. • Drive GenAI adoption through user promotion, training, support, and the identification of high-value business use cases.