Medical Concierge

Job Detail

This role is responsible for providing comprehensive care coordination and health management support to residents, ensuring that their healthcare, wellness, and overall wellbeing needs are addressed in a timely, seamless, and resident-centred manner. The incumbent will serve as a key point of contact between residents, families, healthcare providers, and internal teams, facilitating effective communication, care planning, medical navigation, and service delivery. Through strong coordination, advocacy, documentation, and follow-up, the role supports a safe, responsive, and high-quality living environment for residents. Care Coordination & Health Management •Develop, implement, and review individualized care plans to support residents' healthcare and wellbeing needs •Monitor residents' health status, vital signs, and care outcomes, ensuring timely updates and escalation of concerns •Coordinate healthcare, rehabilitation, and wellness services to deliver seamless, resident-centred care •Participate in multidisciplinary care planning and case reviews Medical & Healthcare Navigation •Coordinate medical appointments, specialist consultations, hospital visits, investigations, and follow-up care •Arrange medical chaperone and transportation services where required •Ensure timely communication and follow-up of medical recommendations, referrals, and treatment plans Resident & Family Engagement •Serve as the primary liaison for residents and their families. •Provide regular updates on residents' health status, care plans, and significant developments •Advocate for residents' needs, preferences, and overall wellbeing Resident Experience & Wellness •Support resident admissions, onboarding, and care transitions. •Facilitate health screenings, wellness programmes, educational initiatives, and preventive health activities •Manage resident feedback and continuously enhance service quality and resident experience Partnership, Compliance & Operations •Build and maintain effective partnerships with healthcare providers and hospitals •Maintain accurate and confidential resident records and documentation •Ensure compliance with regulatory, operational, and quality standards •Support audits, incident management, emergency response coordination, and quality improvement initiatives •Prepare reports, care summaries, and management updates as required •Any other duties as assigned