Executive - Finance Systems and Services (Statutory Boards)

Job Detail

Support stakeholder engagement efforts by coordinating communications, scheduling meetings, and documenting feedback and requirements. Review and analyse data collected from customer deep-dive sessions, ensuring key insights and pain points are accurately categorised and recorded. Prepare and organise materials for deep-dive meetings, including presentation slides, reports, and meeting documents. Support Service Requests from agencies in accordance with Service Level Agreement (SLA), such as static data maintenance, cancellation of expense reports. Assist in maintaining regular updates with stakeholders by tracking progress and ensuring timely follow-ups on action items, including (a) tracking of identified issues, action items, and progress of follow-ups from customer deep dive sessions; (b) weekly monitoring and reporting of Change Request/ Service Requests/ Incident Requests; and (c) User Acceptance Testing (UAT) progress tracking for ad-hoc Change Requests and Workday release features. Ensure documentation, e.g. user guides and standard operating procedures, is well-structured, up-to-date, and readily accessible for internal and stakeholder use. Provide general administrative and coordination support to ensure smooth execution of project and business activities.