Assistant Officer/ Executive/ AssistantPMET

Job Detail

Operations & Property Management • Oversee daily operations for assigned properties, including customer service. • Plan and conduct regular site inspections, identify defects, safety and follow through on rectification with contractors and Landlords/ Tenants. • Coordinate unit handover/takeover with Landlords and Tenants, ensuring all documentation, condition and keys are properly recorded. • Handle tenant operational matters and feedback (maintenance, access, breakdowns) and ensure timely resolution. Property Condition Reports (Core Duty) • Conduct detailed move‑in, periodic and move‑out inspections for all units under management. • Prepare professional Property Condition Reports including: photo documentation, description of defects, assessment of wear & tear vs damage, and recommendations for remedial works. • Liaise with technical vendors to obtain specialist reports where necessary and incorporate findings into the Property Condition Report. • Maintain an organised digital archive of all Property Condition Reports and inspection records for audit, claims and dispute resolution. Vendor & Contractor Coordination • Source, schedule and supervise contractors to ensure rectification works are carried out to required standards and within timeline. • Review quotations, compare options and highlight cost, scope and risk considerations to management. • Verify completion of works against scope before approving invoices. Compliance, Risk & Documentation • Ensure properties comply with building regulations, condo/MCST rules, • Support deposit claims by providing Property Condition Reports, photos and correspondence trail. • Draft and maintain SOPs, checklists and forms for inspections, handover/takeover and incident reporting. Stakeholder Management • Build positive working relationships with landlords, MCST, tenants, agents and internal teams. • Communicate clearly with tenants on house rules, maintenance responsibilities and rectification timelines. • Support management in resolving disputes regarding property condition, damages and responsibilities, using evidence from inspections and reports. Process Improvement & Reporting • Track defects trends and propose preventive measures or changes to selection criteria for new properties. • Prepare monthly operations reports (KPIs, open/closed cases, major incidents, contractor performance) for management review. • Contribute ideas to improve efficiency, service quality and tenant satisfaction.