Field Service Technician

Job Detail

Field Service and Technical Support • Carry out installation, commissioning, testing, and handover of equipment at customer sites. • Perform preventive maintenance, inspections, and corrective repair works in accordance with company standards and maintenance schedules. • Diagnose mechanical, electrical, hydraulic, pneumatic, or electronic faults and recommend appropriate corrective actions. • Respond promptly to service calls and breakdown requests to minimise customer downtime. • Conduct equipment performance assessments and identify potential issues before failures occur. • Perform troubleshooting using technical manuals, schematics, diagnostic tools and manufacturer guidelines. • Ensure all service work is completed safely, efficiently and to the required quality standards. Maintenance Contract Support • Execute preventive maintenance activities under maintenance contract agreements. • Ensure all contractual maintenance obligations are carried out according to the agreed schedule. • Report equipment condition, maintenance findings and recommendations to customers and Service Department. • Assist in identifying equipment upgrade, repair and replacement opportunities during maintenance visits. • Support contract renewal efforts by maintaining strong customer relationships and delivering high-quality service. Customer Relationship Management • Build and maintain positive relationships with customers through professional and responsive service. • Provide technical guidance and equipment operating recommendations to customers. • Respond to customer inquiries courteously and professionally. • Escalate unresolved issues or major technical concerns to the Service Manager or Assistant Service Manager as required. • Promote a customer-centric culture by demonstrating professionalism, reliability and a solutions-oriented approach. Continuous Improvement • Participate in technical training programs to maintain and enhance product knowledge. • Stay updated on new equipment, technologies, and industry best practices. • Share technical knowledge and support the development of junior technicians where required. • Contribute ideas to improve service efficiency, quality, and customer satisfaction.