Manager (Business Operation & Integration)

Job Detail

The Manager (Business Operation & Integration) is responsible for leading and coordinating cross-functional project activities across EPC’s core service areas: Association Management, Event Management, Training & Placement. This role ensures effective integration of operations, workflows, and stakeholder communications. This is a strategic and hands-on role for a strong executor with the ability to oversee multiple moving parts while ensuring alignment between front-line delivery and back-end support systems. Key Responsibilities 1. Project Leadership & Execution • Lead and manage the full life cycle of multiple client and internal projects simultaneously. • Develop and track detailed project plans with timelines, resources, milestones, and deliverables. • Serve as the main point of contact for internal teams and clients on project execution matters. • Identify, assess, and mitigate risks and issues throughout project lifecycles. • Monitor progress to ensure timely and cost-effective project completion. • Lead project post-mortems and implement learnings into future workflows. 2. Operational Integration • Coordinate integration of operations across different departments (e.g., Sales, Marketing, Finance, Client Services). • Drive standardization and optimization of project-related workflows and documentation. • Improve communication channels and decision-making between internal teams for smoother project implementation. • Support cross-functional process mapping and policy alignment across service units. 3. Client & Stakeholder Communication • Support client onboarding by providing implementation timelines, workflows, and resource planning. • Ensure all deliveries meet client expectations and contractual agreements. • Attend client meetings to provide operational insights and updates on project milestones. • Maintain strong relationships with partners, vendors, and service providers involved in project execution. 4. Team Supervision & Collaboration • Supervise and guide project coordinators or executive staff assigned to clients or internal projects. • Provide on-the-job training and mentorship to junior staff. • Lead internal review meetings and encourage proactive issue resolution and performance tracking. • Foster a culture of collaboration, accountability, and operational excellence. 5. Reporting & Performance Monitoring • Prepare regular internal reports on project status, risks, and budget utilization. • Collaborate with leadership to design and track project KPIs (e.g., client satisfaction, delivery timelines, service margins). • Provide input into strategic planning, business process reengineering, and growth initiatives.