Customer Service Officer - East

Job Detail

To execute daily operations in accordance to the processes & procedures established To report any service related issues, escalations or failures to the supervisor To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed. To perform all reporting in a timely and appropriate manner To work collaboratively with the warehouse and transport Team to ensure seamless information flow To ensure all emails are cleared completely on a daily basis To update all required shipment status into system Any other duties as assigned.