Manager (Business Operation & Integration)

Job Detail

JOB SUMMARY Project Leadership & Execution Lead and manage the full life cycle of multiple client and internal projects simultaneously. Develop and track detailed project plans with timelines, resources, milestones, and deliverables. Serve as the main point of contact for internal teams and clients on project execution matters. Identify, assess, and mitigate risks and issues throughout project lifecycles. Monitor progress to ensure timely and cost-effective project completion. Lead project post-mortems and implement learnings into future workflows. Operational Integration Coordinate integration of operations across different departments (e.g., Sales, Marketing, Finance, Client Services). Drive standardization and optimization of project-related workflows and documentation. Improve communication channels and decision-making between internal teams for smoother project implementation. Support cross-functional process mapping and policy alignment across service units. Client & Stakeholder Communication Support client onboarding by providing implementation timelines, workflows, and resource planning. Ensure all deliveries meet client expectations and contractual agreements. Attend client meetings to provide operational insights and updates on project milestones. Maintain strong relationships with partners, vendors, and service providers involved in project execution. Team Supervision & Collaboration Supervise and guide project coordinators or executive staff assigned to clients or internal projects. Provide on-the-job training and mentorship to junior staff. Lead internal review meetings and encourage proactive issue resolution and performance tracking. Foster a culture of collaboration, accountability, and operational excellence. Reporting & Performance Monitoring Prepare regular internal reports on project status, risks, and budget utilization. Collaborate with leadership to design and track project KPIs (e.g., client satisfaction, delivery timelines, service margins). Provide input into strategic planning, business process reengineering, and growth initiatives.