Members Relation Executive

Job Detail

Membership Services & Member Relations Handle members’ enquiries and requests through phone calls, emails, and in-person interactions. Provide frontline assistance at the Membership Counter with a high standard of customer service. Build and maintain positive relationships with members to enhance satisfaction and retention. Manage feedback and escalate issues where necessary in a timely and professional manner. Membership Administration Perform daily membership administrative duties, including processing applications, renewals, and updates. Update and maintain the membership database accurately and promptly. Ensure all membership documentation complies with club policies and audit requirements. Maintain proper filing and support monthly/quarterly reporting to Management. Membership Sales & Outreach Conduct club tours for potential members and assist with onboarding. Support membership sales, campaigns, referral programmes, and promotional initiatives. Prepare membership follow-up communications. Identify and explore new business opportunities and partnerships for the department. Event Planning & Support Plan, coordinate, and execute members’ events, briefings, and engagement activities. Work closely with internal departments (F&B, Marina, Rooms, Events) to ensure seamless event delivery. Assist in membership-related marketing activities and open-house initiatives. Cross-Department Coordination Coordinate with Finance on membership billing matters (subscriptions, deposits, entrance fees). Liaise with operational departments to ensure members’ privileges and benefits are accurately applied. General Duties Ensure confidentiality and professionalism when handling member data and internal information. Uphold the club’s service standards and contribute to a positive team environment. Carry out any other duties as assigned by Management.