Associate, Care Navigation

Job Detail

As a member of the Care Navigation team, you will contribute to customer service excellence by demonstrating empathy towards seniors and their family members who contact NTUC Health, understanding their circumstances, and recommending appropriate services to meet their needs. Training will be provided to equip you with the necessary knowledge to perform your role. You will need to: Demonstrate a strong understanding of eldercare services that meet the needs of seniors Attend customers' calls and email inquiries Assess customers' customers' needs, recommend suitable services, and facilitate their enrolment and application processes Conduct needs assessments, including observations and interviews with seniors and their families, as required Collaborate closely with service providers to ensure timely enrolment and ongoing support for seniors' changing needs Participate in meetings, take minutes, and track follow-up actions Represent NTUC Health at occasional roadshows to promote eldercare services Provide administrative and operational support to the team and undertake ad hoc duties as assigned by the Reporting Officer (RO)