F&B Supervisor

Job Detail

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Operational Leadership: • Support the Assistant Manager / Outlet Manager in executing daily outlet operations in line with Forbes 5-Star standards • Supervise service areas and ensure correct setup, readiness, and execution during all meal periods • Ensure all Standard Operating Procedures (SOPs), service sequences, and brand standards are consistently followed • Monitor service flow and address operational challenges promptly, escalating issues when required • Ensure accurate execution of outlet promotions, special events, and guest requests Guest Experience & Service Excellence: • Lead by example in delivering anticipatory, personalized, and gracious service • Proactively engage with guests to ensure satisfaction and resolve concerns professionally • Collect guest feedback and communicate insights to management for service improvement • Ensure staff demonstrate proper service etiquette, grooming, and communication standards at all times