Guest Relations Officer (F&B)

Job Detail

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations. • Provide the perfect first impression with a smile and welcome • Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage. • To ensure that guest on every table receives attention and service. • To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. • To collate guests’ feedback and maintain and update the guest history system. • To prepare a monthly report of guest comments, guest list and report that assist business decision. • Have a full understanding of Operating Procedures and their role within these standards. • Confidently take an order asking all relevant questions linked to sequence of service. • Ensure problems are dealt with immediately and proactively with the support of AGRM.