Senior/Executive, Customer Service

Job Detail

Provide professional front-line customer service and concierge support to Owners, VIPs, clients, and visitors. Coordinate internal and external meetings, events, and VIP visits by ensuring meeting rooms and event areas are fully prepared with the required facilities, audio-visual equipment, refreshments, and personal protective equipment (PPE). Perform general administrative duties, including document control, filing, record management, and internal document distribution. Prepare and submit Customer Satisfaction Questionnaire (CSQ) reports to the Quantity Surveying (QS) department and upload the reports into the Novade system. Process invoices and billing through the Esker system, including owner meals, transportation, hotel accommodation, and other related services. Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP in accordance with company procedures, and coordinate the collection of required PPE from the main store. Monitor and replenish office supplies, pantry items, stationery, beverages, meals, and PPE to ensure sufficient inventory is maintained. Coordinate daily lunch arrangements and liaise with external vendors and service providers as required. Coordinate with internal departments and oversee janitorial and facility services to maintain a clean, safe, organized, and professional Business Centre environment. Review OEC applications for completeness, accuracy, and compliance before submission. Perform other administrative and customer service duties as assigned by the supervisor. Liaise with internal departments and oversee janitorial and facilities services to maintain a clean, organized, and professional office environment. Review OEC applications for completeness, accuracy, and compliance prior to submission Perform ad hoc duties as assigned and attend duty on alternate Saturdays when required.