| Company Name | Royce Dental Group |
|---|---|
| Company UEN | 201419133H |
Handle inbound calls, emails, and social media enquiries related to dental and medical services. Schedule, confirm, and manage patient appointments across multiple clinic locations. Provide accurate information on treatments, procedures, promotions, and clinic policies. Verify patient information and maintain accurate records in the clinic management system. Assist patients with pre-treatment preparation instructions and post-treatment care guidance. Manage urgent cases by escalating them to the appropriate clinic staff. Monitor and respond to patient feedback and enquiries on social media platforms. Work closely with clinic teams to ensure smooth patient flow and maintain excellent service standards. Maintain the confidentiality of patient information in compliance with PDPA and clinic policies.
Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage. At least 1 year of call center or front desk experience in dental, medical, or healthcare settings. Strong verbal and written communication skills in English; additional languages are a plus. Proficient in using clinic management software, CRM tools, and social media messaging platforms. Able to multitask and manage time effectively in a fast-paced environment. Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion. Willing to work shifts, weekends, or public holidays if required. Knowledge of common dental or medical terms and procedures. Experience handling patient enquiries across multiple communication channels. Calm under pressure and solutions-oriented.
| Job Title | Customer Service Associate |
|---|---|
| Salary | SGD2,200.00 - 3,000.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |
| Qualification | GCE O Level / Higher Nitec |