| Company Name | Elliott Moss Consulting Pte Ltd |
|---|---|
| Company UEN | 201705267M |
1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat 2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns 3. Guide callers in navigating the client website and using the available services 4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions 5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers 6. Maintains and improves service level quality by adhering to standards and guidelines 7. Handle ad hoc duties as required
1. Minimum 12 months of call center environment 2. Education background: Minimum O Level and above 3. Multitask – Logging tickets, checking KBs while on the call 4. First call resolution expertise to close the call at CSO level. 5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred. 5. Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)
| Job Title | Customer Service Officer |
|---|---|
| Salary | SGD2,500.00 - 3,000.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |