Station Manager

Job Detail

Plays a key role in ensuring safe, secure, reliable and efficient operation of the station Be responsible and fully in-charge of the detailed daily operation of all facilities and services in a station in accordance with Work Instruction and Procedures Be required to handle and assist in all incidents and emergencies Be required to conduct regular inspection and monitoring of station premises to ensure that facilities, equipment and structure within the station premises are in good working condition Be required to respond to station, train and track related incidents to ensure the safety and security of our passengers Supervise Service Ambassadors, Transit Security Personal and Assistant Station Manager in their daily duties and provide excellent customer service to our passengers to make their journey with SMRT a delightful one Safety and Security Ensure safety of passengers, employees, contractors and public in the stations Ensure safety and security procedures are understood and adhered to Oversee the Transit Security Officers in stations to safeguard and protect the people and property within stations Undertake security checks in the stations Customer Service Ensure that the customer service standards are met Handle and manage demands from passengers with special needs Reliability Open and close stations timely Promptly respond to station / train incidents and emergency Leadership and People Management Manage and motivate station staff under his/her charge with direction from SOM or higher management Mentoring, guiding and coaching the novice and at-risk staff under their charge Automatic Fare Collections Handling of Automatic Fare Collection including security, cash transactions, control of AFC keys and PSM/GTM log-on cards, and serialised tags/seals, access to the AFC/trolley store and AFC equipment, and retention period of AFC records Station Operations, Equipment and Facilities Efficient performance of stations’ equipment Cleanliness and tidiness of stations Conservation of energy in stations Work closely with the cleaning contractors to ensure the standards of cleanliness in stations are met Report any equipment fault Others To meet the expected demands and targets set for station operations Improve the level of operation and customer service continually