Manager, HR Systems

Job Detail

Partner with HR stakeholders and cross-functional teams to gather requirements, analyse business needs, and translate them into functional requirements for HR systems enhancements and projects. Review and optimise HR processes, develop workflows, define roles and responsibilities, and identify opportunities for automation and process improvements. Manage User Acceptance Testing (UAT), including test planning, execution, issue tracking, and stakeholder coordination. Provide day-to-day HR systems support, manage enquiries and incidents, and collaborate with internal and external partners to ensure timely resolution. Develop and maintain HR systems documentation, including SOPs, workflows, configuration records, and user guides to support governance and knowledge continuity. Support change management activities, including communications, training, and user adoption for new systems, processes, and enhancements. Monitor HR system performance and drive continuous improvements in operational efficiency, user experience, and data quality. Collaborate with HR, IT, vendors, and project teams to deliver project milestones, manage risks, and provide regular updates to stakeholders. Undertake additional projects and responsibilities as assigned by the Senior Manager, HR Shared Services & Systems.