Customer Service Officer

Job Detail

"Customer Support & Communication 1) Handle customer enquiries via phone, email, or system platforms 2) Provide updates on shipment status, delivery schedules, and order issues 3) Resolve customer complaints or escalate issues when necessary Order & Shipment Coordination 1) Process and monitor incoming customer orders in the system 2) Coordinate with warehouse and transport teams for timely delivery 3) Ensure accuracy of order details, invoices, and shipping documents System & Documentation 1) Use SAP / WMS (Warehouse Management System) for order processing and tracking 2) Maintain accurate records of shipments, delivery status, and customer requests 3) Prepare basic reports on order status or service issues Internal Coordination 1) Liaise with warehouse, operations, and drivers to ensure smooth workflow 2) Follow up on delayed shipments or operational issues 3) Support operations team during peak periods when needed Service & Compliance 1) Ensure service level agreements (SLA) are met 2) Maintain professionalism in all customer interactions 3) Follow company SOPs and logistics procedures"