Officer, Ocean Import

Job Detail

Handle customer bookings, enquiries, and service requests, ensuring timely follow-up and resolution. Build and maintain good working relationships with customers to support their logistics requirements and service expectations. Escalate complex issues or exceptions to the Team Lead or Manager when required. Coordinate with agents, carriers, vendors, overseas offices, and customers to ensure smooth shipment execution. Process daily operational activities, including permit declarations, shipment documentation, delivery arrangements, and survey coordination. Ensure shipments are processed accurately and completed within established timelines. Update shipment details, freight costs, and operational information in Cargowise and other relevant systems. Prepare and send shipping documents, billing invoices, and pre-alerts to customers promptly. Support the preparation of operational reports and assist in monitoring shipment performance. Participate in process improvement and digitalization initiatives to enhance operational efficiency. Comply with company policies, procedures, and quality, safety, legal, and ethical requirements. Provide support and guidance to new team members when required.