Customer Quality Engineer (CQE)

Job Detail

As a Customer Quality Engineer (CQE), you will act as the primary quality interface between customers and internal teams, ensuring customer quality requirements are understood, addressed, and consistently met. You will be responsible for managing customer quality issues, investigating complaints, coordinating root cause analysis, and driving corrective and preventive actions to improve product quality and customer satisfaction. Working closely with Manufacturing, Process Engineering, Quality Assurance, and Supply Chain teams, you will lead quality investigations, monitor customer quality performance, support customer audits, and drive continuous improvement initiatives. This role requires strong analytical skills, problem-solving capabilities, and the ability to communicate effectively with both customers and internal stakeholders. Key Responsibilities Serve as the primary point of contact for customer quality concerns, complaints, and quality-related enquiries. Communicate investigation progress, root cause findings, corrective actions, and preventive measures clearly and professionally to customers. Lead customer complaint investigations, Returned-to-Vendor (RTV) cases, and quality claims to ensure timely resolution. Drive structured problem-solving activities using quality methodologies and tools to identify root causes and implement sustainable corrective actions. Coordinate root cause analysis activities across Manufacturing, Process Engineering, and Quality teams. Validate the effectiveness of corrective and preventive actions to prevent recurrence of quality issues. Monitor and analyse customer quality performance indicators, including customer complaints, defect trends, yield impact, and claim frequency. Prepare quality reports, dashboards, and performance summaries for customers and management review. Work closely with Manufacturing, Process Engineering, QA, IPQA, and Supply Chain teams to ensure alignment between customer expectations and internal execution. Support customer audits, quality system assessments, and compliance reviews. Follow up on audit findings and drive closure of corrective actions within agreed timelines. Participate in continuous improvement initiatives to enhance product quality, manufacturing performance, and customer satisfaction. Perform any other duties and responsibilities assigned by the supervisor.